We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.
When you create an account, we collect your name, email address, water polo experience level, position preferences, and goals. This helps us personalize your mentorship experience.
We collect information about how you use our platform, including session attendance, interaction patterns, and feature usage to improve our services.
Messages sent through our platform, support tickets, and feedback you provide to help us serve you better.
Device information, IP address, browser type, and operating system for security and optimization purposes.
To provide mentorship sessions, match you with appropriate mentors, and deliver personalized content recommendations.
To send session reminders, platform updates, billing notifications, and respond to your inquiries.
To analyze usage patterns, improve our platform features, and enhance user experience based on feedback.
To protect against fraud, abuse, and security threats, and ensure a safe environment for all users.
We share relevant profile information with mentors to help them provide personalized guidance during sessions.
We work with trusted third-party services for payment processing (Stripe), video conferencing (Zoom), and analytics (PostHog).
We may disclose information when required by law, court order, or to protect our rights and the safety of our users.
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business.
All data transmission is encrypted using industry-standard SSL/TLS protocols. Sensitive data is encrypted at rest.
We implement strict access controls and authentication measures to limit access to your personal information.
We conduct regular security audits and assessments to ensure our protection measures remain effective.
We only collect and retain the minimum amount of data necessary to provide our services effectively.
You have several rights regarding your personal data. Here's how you can exercise them:
Request a copy of all personal data we hold about you
Update or correct any incorrect personal information
Request deletion of your account and associated data
Request your data in a portable, machine-readable format
These cookies are necessary for the platform to function and cannot be disabled. They enable core functionality like security, authentication, and session management.
We use analytics cookies to understand how users interact with our platform. This helps us improve user experience and identify areas for enhancement.
These cookies remember your preferences and settings to provide a personalized experience across your sessions.